{"id":3480,"date":"2020-11-16T22:49:06","date_gmt":"2020-11-16T22:49:06","guid":{"rendered":"https:\/\/savda.arrivastaging.it\/?page_id=3480"},"modified":"2021-07-01T08:22:32","modified_gmt":"2021-07-01T08:22:32","slug":"complaints","status":"publish","type":"page","link":"https:\/\/savda.arrivastaging.it\/en\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\n<div class=\"wp-block-cover alignwide has-background-dim-30 has-background-dim is-position-center-center\" style=\"background-image:url(https:\/\/arrivastaging.it\/app\/uploads\/sites\/7\/2020\/10\/BannerReclami.jpg);background-position:43% 36%;min-height:250px\"><div class=\"wp-block-cover__inner-container\">\n<p class=\"has-text-align-center has-large-font-size\">Complaints<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-ktk-fixed-layout  ktk-block-fixed-layout ktk-block-fixed-layout--first-column-width6\">\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--left\"><div class=\"single-image-block \">\n            <img width=\"540\" height=\"304\" src=\"https:\/\/arrivastaging.it\/app\/uploads\/sites\/3\/2021\/07\/shutterstock_578134666-540x304-1.jpg\" class=\"single-image-block__image\" alt=\"\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/arrivastaging.it\/app\/uploads\/sites\/3\/2021\/07\/shutterstock_578134666-540x304-1.jpg 540w, https:\/\/arrivastaging.it\/app\/uploads\/sites\/3\/2021\/07\/shutterstock_578134666-540x304-1-300x169.jpg 300w, https:\/\/arrivastaging.it\/app\/uploads\/sites\/3\/2021\/07\/shutterstock_578134666-540x304-1-83x47.jpg 83w, https:\/\/arrivastaging.it\/app\/uploads\/sites\/3\/2021\/07\/shutterstock_578134666-540x304-1-53x30.jpg 53w, https:\/\/arrivastaging.it\/app\/uploads\/sites\/3\/2021\/07\/shutterstock_578134666-540x304-1-71x40.jpg 71w\" sizes=\"(max-width: 540px) 100vw, 540px\" \/>    <\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-fixed-layout-column  ktk-block-fixed-layout__column ktk-block-fixed-layout__column--right\">\n<div class=\"wp-block-acf-ktk-simple-text simple-text-block\">\n                    <div class=\"simple-text-block__text\">\n        <p>Among the most important objectives of Arriva Italia, occupies a prominent place the function of listening cured through the management of customer reports that integrates and enriches the survey of the level of customer satisfaction.<\/p>\n<p>Entering clear and complete data will help us to better understand your report and to respond faster!<\/p>\n    <\/div>\n        <\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container ktk-block-container--bg-none\"><div class=\"ktk-block-container__content \">\n<div class=\"wp-block-ktk-card-wrapper  ktk-block-card-wrapper ktk-block-card-wrapper--bg-athens-gray card\"><div class=\"caldera-grid arriva-form\" id=\"caldera_form_1\" data-cf-ver=\"1.9.7\" data-cf-form-id=\"CF5f05a316b625e\"><div id=\"caldera_notices_1\" data-spinner=\"https:\/\/savda.arrivastaging.it\/wp\/wp-admin\/images\/spinner.gif\"><\/div><form data-instance=\"1\" class=\"CF5f05a316b625e caldera_forms_form cfajax-trigger\" method=\"POST\" enctype=\"multipart\/form-data\" id=\"CF5f05a316b625e_1\" data-form-id=\"CF5f05a316b625e\" aria-label=\"Complaint\" data-parsley-error-class=\"is-invalid\" data-parsley-success-class=\"is-valid\" data-target=\"#caldera_notices_1\" data-template=\"#cfajax_CF5f05a316b625e-tmpl\" data-cfajax=\"CF5f05a316b625e\" data-load-element=\"_parent\" data-load-class=\"cf_processing\" data-post-disable=\"0\" data-action=\"cf_process_ajax_submit\" data-request=\"https:\/\/savda.arrivastaging.it\/en\/\/cf-api\/CF5f05a316b625e\" data-hiderows=\"true\">\r\n<input type=\"hidden\" id=\"_cf_verify_CF5f05a316b625e\" name=\"_cf_verify\" value=\"02d856e913\"  data-nonce-time=\"1776032930\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/3480\" \/><div id=\"cf2-CF5f05a316b625e_1\"><\/div><input type=\"hidden\" name=\"_cf_frm_id\" value=\"CF5f05a316b625e\">\r\n<input type=\"hidden\" name=\"_cf_frm_ct\" value=\"1\">\r\n<input type=\"hidden\" name=\"cfajax\" value=\"CF5f05a316b625e\">\r\n<input type=\"hidden\" name=\"_cf_cr_pst\" value=\"3480\">\r\n<div class=\"hide\" style=\"display:none; overflow:hidden;height:0;width:0;\">\r\n<label>Twitter<\/label><input type=\"text\" name=\"twitter\" value=\"\" autocomplete=\"off\">\r\n<\/div><div id=\"CF5f05a316b625e_1-row-1\"  class=\"row  first_row\"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_4638080\" class=\"form-group\" id=\"fld_4638080_1-wrap\">\r\n\t<label id=\"fld_4638080Label\" for=\"fld_4638080_1\" class=\"control-label\">Name <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_4638080\" class=\" form-control\" id=\"fld_4638080_1\" name=\"fld_4638080\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_4638080Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_9273723\" class=\"form-group\" id=\"fld_9273723_1-wrap\">\r\n\t<label id=\"fld_9273723Label\" for=\"fld_9273723_1\" class=\"control-label\">Surname <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_9273723\" class=\" form-control\" id=\"fld_9273723_1\" name=\"fld_9273723\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_9273723Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a316b625e_1-row-2\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_9794508\" class=\"form-group\" id=\"fld_9794508_1-wrap\">\r\n\t<label id=\"fld_9794508Label\" for=\"fld_9794508_1\" class=\"control-label\">City <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_9794508\" class=\" form-control\" id=\"fld_9794508_1\" name=\"fld_9794508\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_9794508Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_4873332\" class=\"form-group\" id=\"fld_4873332_1-wrap\">\r\n\t<label id=\"fld_4873332Label\" for=\"fld_4873332_1\" class=\"control-label\">Postal Code <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_4873332\" class=\" form-control\" id=\"fld_4873332_1\" name=\"fld_4873332\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_4873332Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a316b625e_1-row-3\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_8327617\" class=\"form-group\" id=\"fld_8327617_1-wrap\">\r\n\t<label id=\"fld_8327617Label\" for=\"fld_8327617_1\" class=\"control-label\">District <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"text\" data-field=\"fld_8327617\" class=\" form-control\" id=\"fld_8327617_1\" name=\"fld_8327617\" value=\"\" data-type=\"text\" aria-required=\"true\"   aria-labelledby=\"fld_8327617Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_5280612\" class=\"form-group\" id=\"fld_5280612_1-wrap\">\r\n\t<label id=\"fld_5280612Label\" for=\"fld_5280612_1\" class=\"control-label\">Email address <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<input   required type=\"email\" data-field=\"fld_5280612\" class=\" form-control\" id=\"fld_5280612_1\" name=\"fld_5280612\" value=\"\" data-type=\"email\" aria-required=\"true\"   aria-labelledby=\"fld_5280612Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a316b625e_1-row-4\"  class=\"row \"><div  class=\"col-sm-6  first_col\"><div data-field-wrapper=\"fld_4076326\" class=\"form-group\" id=\"fld_4076326_1-wrap\">\r\n\t<label id=\"fld_4076326Label\" for=\"fld_4076326_1\" class=\"control-label\">Phone number<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_4076326\" class=\" form-control\" id=\"fld_4076326_1\" name=\"fld_4076326\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_4076326Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_7673351\" class=\"form-group\" id=\"fld_7673351_1-wrap\">\r\n\t<label id=\"fld_7673351Label\" for=\"fld_7673351_1\" class=\"control-label\">Complaint type <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<select name=\"fld_7673351\" value=\"\" data-field=\"fld_7673351\" class=\"form-control custom-select\" id=\"fld_7673351_1\"  required=\"required\"  aria-labelledby=\"fld_7673351Label\" >\n\t\t<option value=\"\"><\/option>\r\n\t\t\t\t\t<option value=\"timetable\"  data-calc-value=\"timetable\" >\n\t\t\t\t\t\tTimetable\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"personal\"  data-calc-value=\"personal\" >\n\t\t\t\t\t\tPersonal\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"service\"  data-calc-value=\"service\" >\n\t\t\t\t\t\tService\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t\t\t\t<option value=\"other\"  data-calc-value=\"other\" >\n\t\t\t\t\t\tOther\t\t\t\t\t<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a316b625e_1-row-5\"  class=\"row \"><div  class=\"col-sm-6  first_col\">\n<div data-field-wrapper=\"fld_2158149\" class=\"form-group\" id=\"fld_2158149_1-wrap\">\r\n\t<label id=\"fld_2158149Label\" for=\"fld_2158149_1\" class=\"control-label\">Event date<\/label>\r\n\t<div class=\"\">\r\n\t\t<input  type=\"text\" data-provide=\"cfdatepicker\" name=\"fld_2158149\" value=\"\" id=\"fld_2158149_1\" data-field=\"fld_2158149\" class=\"form-control cfdatepicker is-cfdatepicker\" data-date-format=\"yyyy-mm-dd\" data-date-start-view=\"month\"   aria-labelledby=\"fld_2158149Label\"   \/>\n\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_5728544\" class=\"form-group\" id=\"fld_5728544_1-wrap\">\r\n\t<label id=\"fld_5728544Label\" for=\"fld_5728544_1\" class=\"control-label\">Departure Time<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"time\" data-field=\"fld_5728544\" class=\" form-control\" id=\"fld_5728544_1\" name=\"fld_5728544\" value=\"\" data-type=\"time\"   aria-labelledby=\"fld_5728544Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><div  class=\"col-sm-6  last_col\"><div data-field-wrapper=\"fld_2160814\" class=\"form-group\" id=\"fld_2160814_1-wrap\">\r\n\t<label id=\"fld_2160814Label\" for=\"fld_2160814_1\" class=\"control-label\">Departure location<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_2160814\" class=\" form-control\" id=\"fld_2160814_1\" name=\"fld_2160814\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_2160814Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_6526178\" class=\"form-group\" id=\"fld_6526178_1-wrap\">\r\n\t<label id=\"fld_6526178Label\" for=\"fld_6526178_1\" class=\"control-label\">Arrival location<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_6526178\" class=\" form-control\" id=\"fld_6526178_1\" name=\"fld_6526178\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_6526178Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a316b625e_1-row-6\"  class=\"row \"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_5468696\" class=\"form-group\" id=\"fld_5468696_1-wrap\">\r\n\t<label id=\"fld_5468696Label\" for=\"fld_5468696_1\" class=\"control-label\">Line\/path<\/label>\r\n\t<div class=\"\">\r\n\t\t<input    type=\"text\" data-field=\"fld_5468696\" class=\" form-control\" id=\"fld_5468696_1\" name=\"fld_5468696\" value=\"\" data-type=\"text\"   aria-labelledby=\"fld_5468696Label\" >\t\t\t<\/div>\r\n<\/div>\r\n<\/div><\/div><div id=\"CF5f05a316b625e_1-row-7\"  class=\"row  last_row\"><div  class=\"col-sm-12  single\"><div data-field-wrapper=\"fld_1165922\" class=\"form-group\" id=\"fld_1165922_1-wrap\">\r\n\t<label id=\"fld_1165922Label\" for=\"fld_1165922_1\" class=\"control-label\">Description <span aria-hidden=\"true\" role=\"presentation\" class=\"field_required\" style=\"color:#ee0000;\">*<\/span><\/label>\r\n\t<div class=\"\">\r\n\t\t<textarea name=\"fld_1165922\" value=\"\" data-field=\"fld_1165922\" class=\"form-control\" id=\"fld_1165922_1\" rows=\"4\"  required=\"required\"  aria-labelledby=\"fld_1165922Label\" ><\/textarea>\n\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_366524\" class=\"form-group\" id=\"fld_366524_1-wrap\">\r\n\t<label id=\"fld_366524Label\" for=\"fld_366524_1\" class=\"control-label screen-reader-text sr-only\">Privacy<\/label>\r\n    <div class=\"\">\r\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"custom-control custom-checkbox\">\n\t\t\t\t\n\t\t\t\t<input\n\t\t\t\t\tdata-parsley-required=\"true\" data-parsley-group=\"fld_366524_1\" data-parsley-multiple=\"fld_366524_1\"\t\t\t\t\ttype=\"checkbox\"\n\t\t\t\t\tdata-label=\" I have read and understood the information on data processing. &lt;a href=&#039;https:\/\/arrivastaging.it\/en\/societa-trasparente\/&#039; target=blank&gt; arrivastaging.it\/en\/societa-trasparente\/&lt;\/a&gt;\"\n\t\t\t\t\tdata-field=\"fld_366524\"\n\t\t\t\t\tid=\"fld_366524_1_opt1744725\"\n\t\t\t\t\tclass=\"fld_366524_1 option-required custom-control-input\"\n\t\t\t\t\tname=\"fld_366524[opt1744725]\"\n\t\t\t\t\tvalue=\"privacy_accepted\"\n\t\t\t\t\t\t\t\t\t\tdata-type=\"checkbox\"\n\t\t\t\t\tdata-checkbox-field=\"fld_366524_1\"\n\t\t\t\t\t\t\t\t\t\tdata-calc-value=\"privacy_accepted\"\n\t\t\t\t>\n\t\t\t\t                <label class=\"custom-control-label checkbox-inline\"\n                        for=\"fld_366524_1_opt1744725\"\n                >\n                     I have read and understood the information on data processing. <a href='https:\/\/arrivastaging.it\/en\/societa-trasparente\/' target=blank> arrivastaging.it\/en\/societa-trasparente\/<\/a>                <\/label>\n\n                \t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_3302660\" class=\"form-group\" id=\"fld_3302660_1-wrap\">\r\n<div class=\"\">\r\n<div id=\"capfld_3302660_1\"><\/div><\/div>\r\n<\/div>\r\n<div data-field-wrapper=\"fld_5160952\" class=\"form-group\" id=\"fld_5160952_1-wrap\">\r\n<div class=\"\">\r\n\t<input  class=\"btn btn-block\" type=\"submit\" name=\"fld_5160952\" id=\"fld_5160952_1\" value=\"Submit\" data-field=\"fld_5160952\"  >\n<\/div>\r\n<\/div>\r\n\t<input class=\"button_trigger_1\" type=\"hidden\" name=\"fld_5160952\" id=\"fld_5160952_1_btn\" value=\"\" data-field=\"fld_5160952\"  \/>\n<\/div><\/div><\/form>\r\n<\/div>\r\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"has-text-align-center wp-block-heading\"><span style=\"color:#2d146e\" class=\"has-inline-color\">You may also like<\/span><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-4\">\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax is-position-center-center\" style=\"background-image:url(https:\/\/arrivastaging.it\/app\/uploads\/sites\/7\/2020\/10\/BannerContatti-e1623922527474.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/savda.arrivastaging.it\/en\/contacts\/\"><span class=\"has-inline-color has-white-color\">CONTACTS<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Are you searching for an information but you can&#8217;t find it?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax\" style=\"background-image:url(https:\/\/arrivastaging.it\/app\/uploads\/sites\/7\/2021\/06\/MicrosoftTeams-image-e1624025703185.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/savda.arrivastaging.it\/en\/lost-properties\/\"><span class=\"has-inline-color has-white-color\">LOST PROPERTIES<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Did you lost something on board of our buses?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow\">\n<div class=\"wp-block-cover has-background-dim has-parallax\" style=\"background-image:url(https:\/\/arrivastaging.it\/app\/uploads\/sites\/7\/2020\/10\/BannerDisab-e1621333806509.jpg);min-height:300px\"><div class=\"wp-block-cover__inner-container\">\n<h3 class=\"has-text-align-center wp-block-heading\"><a href=\"https:\/\/savda.arrivastaging.it\/en\/disability\/\"><span class=\"has-inline-color has-white-color\">DISABILITY<\/span><\/a><\/h3>\n\n\n\n<p class=\"has-text-align-center\">Are you a traveller with disabilities?<br>Click here and fill out our form<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-ktk-container  ktk-block-container\"><div class=\"ktk-block-container__content ktk-block-container__content--bg-none\">\n<div class=\"wp-block-acf-ktk-section-title  \">\n    <p class=\"wp-block-acf-ktk-section-title__title\">Most frequently asked questions<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion  ktk-block-accordion\" id=\"accordionId17fa920a91c246c4acfc03048c5ae879\">\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdc46c48636e8a47709b89e50ed4655985header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdc46c48636e8a47709b89e50ed4655985content\" aria-controls=\"accordionItemIdc46c48636e8a47709b89e50ed4655985content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">What are the response times if I fill out the form of Reports and Complaints?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdc46c48636e8a47709b89e50ed4655985header\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemIdc46c48636e8a47709b89e50ed4655985content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>The timing of the response to the user in case of reporting or complaint is established by the provisions in the Charter of Mobility.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdf72960715afc43a286036e6455dce09aheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdf72960715afc43a286036e6455dce09acontent\" aria-controls=\"accordionItemIdf72960715afc43a286036e6455dce09acontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">I haven&#8217;t received a reply to my complaint yet, what should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdf72960715afc43a286036e6455dce09aheader\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemIdf72960715afc43a286036e6455dce09acontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">If you have not received a reply within the timeframe set by the Mobility Charter and you have received an automatic reply by e-mail at the time of submitting your complaint, we recommend that you check the Spam folder of your email.<\/span>\u00a0<span id=\"s2_2\">If the answer is not present in the unsolicited mail you can call our Contact Center on <a href=\"tel:0039035289000\">035289000<\/a>.<\/span><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\" aria-controls=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Can I file a complaint anonymously?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dheader\" data-parent=\"#accordionId17fa920a91c246c4acfc03048c5ae879\" id=\"accordionItemId3e7b4378875b4aa7b42df00036ce0d9dcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">No, the customer needs to specify their contact details and address.<\/span> <span id=\"s2_2\">The incident or the object of the infringement must be clearly stated in order to facilitate the reconstruction of the file process by the office.<\/span><\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemId6958af47b8924d16978b1df18d1ac413header\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemId6958af47b8924d16978b1df18d1ac413content\" aria-controls=\"accordionItemId6958af47b8924d16978b1df18d1ac413content\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">The form doesn\u2019t work, what should I do?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemId6958af47b8924d16978b1df18d1ac413header\" data-parent=\"#accordionId08c5a70188e848f88921dabf08f1d2cf\" id=\"accordionItemId6958af47b8924d16978b1df18d1ac413content\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p>Our website is optimized for Google Chrome from pc. If you filled out the form from mobile or used another browser please try again from a desktop or laptop using Google Chrome.<br \/>\nIn case the problems still persists you can contact the operators of the Contact Center for assistance in order to complete the sending of the request.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-ktk-accordion-item  ktk-block-accordion-item\"><div class=\" ktk-block-accordion-item__header-container collapsed\" id=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fheader\" data-toggle=\"collapse\" aria-expanded=\"false\" data-target=\"#accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\" aria-controls=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\"><div class=\" ktk-block-accordion-item__header\"><h4 class=\"ktk-block-accordion-item__title\">Can I submit the form without accepting the processing of privacy data?<\/h4><\/div><\/div><div class=\" ktk-block-accordion-item__content collapse\" aria-labelledby=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fheader\" data-parent=\"#accordionId08c5a70188e848f88921dabf08f1d2cf\" id=\"accordionItemIdb97de213be92459b9cf8c6a9fd27ce9fcontent\">\n<div class=\"wp-block-acf-ktk-wysiwyg  \">\n    <p><span id=\"s2_1\">The form cannot be forwarded without accepting the processing of privacy data, as, in order to process the request, authorisation for the processing of data is required.<\/span>\u00a0<span id=\"s2_2\">For more information visit the page<\/span>\u00a0<a href=\"https:\/\/eur02.safelinks.protection.outlook.com\/?url=http%3A%2F%2Fwww.arrivastaging.it%2Fsocieta-trasparente%2F&amp;data=04%7C01%7Cgiorgia.farina%40arrivastaging.it%7C1944862e2c4c415f29a408d91baef70d%7C694828a9151a45e19a5fd75029018591%7C0%7C0%7C637571260538886595%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=d1B0hOUGUyecy%2BAjdz0rXSfww600C%2B6IGzEgh7df0MY%3D&amp;reserved=0\">www.arrivastaging.it\/societa-trasparente\/<\/a><\/p>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>You may also like<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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